CUSTOMER SERVICES FAQs
Can I change or cancel my order after it's placed?
At Absolute Rugby, we know how plans can change! If you need to modify or cancel your order, you can do so by contacting us within 30 minutes of placing it. After that window, we’ll start processing your order to get it to you as soon as possible, so changes may no longer be possible. Just drop us a line, and we’ll do our best to assist you!
How can I apply a discount or promotional code?
Applying a discount code at Absolute Rugby is easy! When you're ready to check out, just enter your discount or promotional code in the designated box on the Shopify checkout page. Once applied, you’ll see the discount reflected in your order total. If you run into any issues, feel free to contact us, and we’ll help you out!
Do you ship internationally?
Yes, Absolute Rugby does ship internationally! We strive to get your gear to you wherever you are. However, in rare cases, unavoidable circumstances like war or extreme events might affect delivery times. Rest assured, we'll keep you informed if any issues arise and do our best to get your order to you as quickly as possible.
What is your returns policy?
At Absolute Rugby, we offer a hassle-free returns policy. You have 90 days from the moment you receive your items to return them, as long as they’re in their original condition with tags attached. If you need to make a return, just reach out to us, and we’ll guide you through the process
How do I return or exchange an item?
Returning or exchanging an item with Absolute Rugby is simple! Just arrange a return through our return your order section to let us know you'd like to make a return or exchange. We’ll provide you with the necessary instructions and return details. Once we receive the item back in its original condition, we’ll process your return or send out the exchange. Remember, you have 90 days from receiving your items to start the process!
How long will it take to process my refund?
At Absolute Rugby, we aim to process your refund as quickly as possible. Once your return arrives at our warehouse, it will take up to 5 days to process your refund. You’ll receive a confirmation once it's been completed. If you have any questions during the process, feel free to reach out to us!
Who pays for the return shipping?
At Absolute Rugby, you are responsible for covering the return shipping costs. We recommend using a tracked service to ensure the items arrive safely back with us. If you have any questions about the return process, don’t hesitate to reach out!
What if an item I want is out of stock?
If an item you want is out of stock at Absolute Rugby, don’t worry! You can sign up for restock notifications directly on the product listing. As soon as the item is available again, you'll receive an email letting you know it’s back in stock, so you won’t miss out!
Do you offer gift cards?
Yes, we do offer gift cards at Absolute Rugby! They’re the perfect option for rugby fans who want to choose their own gear. You can purchase them directly from our website, and they’re available in a range of values. Give the gift of choice with an Absolute Rugby gift card!