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FREE UK DELIVERY
You can qualify for FREE Standard delivery to the UK, when shopping with Absolute Rugby, if your order is £85 or over.
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DISPATCH CUT OFF
We aim to process and dispatch any orders placed before 15:00 Monday to Friday on the same working day!
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PROCESSING DAYS
Our standard processing and delivery days are Monday through Friday excluding public holidays. We do not process orders on the weekends.
Clearpay - FAQs
Clearpay Merchant Site FAQs
- What is Clearpay?
Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply).
The service is provided by Clearpay Finance Ltd.
- How do I use Clearpay?
Just shop on Absolute Rugby and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).
If you’ve used Clearpay before, just log in to your Clearpay account.
Then complete your order!
- Where can I use Clearpay?
Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.
- Who can use Clearpay?
Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.
Other eligibility criteria apply. See Clearpay Terms of Service here for further details. 5. How does the Clearpay payment schedule work?
Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.
If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
- What if I can’t pay a Clearpay instalment?
If you cannot make a payment, please contact Clearpay here.
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.
Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £36, whichever is less.
Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service here for further details.
- When will my items be delivered if I use Clearpay?
Clearpay orders are delivered within our standard delivery timeframes like any order from <Merchant>.
- Is there a limit to how much I can spend on a single Clearpay transaction?
Yes, your order value including shipping must be between <Merchant Minimum Order> and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.
- Can I use another form of payment with Clearpay?
Yes, you may also use a gift card or promotional code with Clearpay to pay for your purchase.
- How do I return or exchange an item purchased with Clearpay?
Items purchased with Clearpay follow our standard return process.
Please note, refunds for Clearpay purchases will be refunded from <Merchant> to Clearpay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed receipt of any return goods, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay account.
- Where can I find out more about Clearpay?
Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.
Our Shipping Methods
We work hard with the respected couriers across the world to provide our customers with; clear, quick, tracked shipping solutions. You can be secure in confidence that your order will be with you as soon as possible with clear tracking methods wherever you are.
- UK Standard Delivery: Estimated delivery time for this service is 2-4 working days. This service is a tracked service with Royal Mail.
- UK Express - Estimated delivery time for this service is 1-2 working days. This service is a tracked service with Royal Mail 24 Hour.
- UK DPD Express - Estimated delivery time for this service is 1 working day. You will receive a 1 hour delivery time slot on the day by email and text and have the ability to move the delivery as required.
- International - Estimated delivery times for this service is 3 – 12 business day, depending on the service you select and where you re on the world. The countries national carrier will take over final mile delivery.
IMPORT DUTIES & CUSTOMS CHARGES
Orders delivered from the UK to addresses outside of the UK may incur import duties and taxes. These costs are not included in prices displayed on Absolute Rugby. Any import duties and taxes are the responsibility of the customer and in some cases will need to be fully paid before delivery can be finalised depending on the importing country. Some deliveries may be delayed by the importing countries customs due to inspections. These are unfortunately out of the control of Absolute Rugby and our delivery partners.
Frequently Asked Questions
What countries do you ship to?
We currently ship to ALL Customers around the world, unless there is an unforeseen circumstance. EG. Russia, Ukraine etc. To enquire about shipping to a destination, please contact us.
My tracking link doesn't work?
In most occasions, your tracking link won't be working because it is not live yet. Tracking links only become live once they have been picked up by the courier and scanned into their care. So please wait up to 12hours from the moment you have received your order dispatched email before you try and use your tracking link.
How do I check my order or delivery status?
After you have placed your order with us, one of the notification emails you will receive from us is an order dispatched notification. In this, your tracking link will be in there and you can track where your order is.
If I missed the delivery of my package can I book a redelivery?
If you have missed your delivery, the courier who has tried to deliver your parcel will have done one of three things.
1. Left a note to say they have tried to deliver and give you instructions on what to do next.
2. Left your parcel in a safe place or with a neighbour.
3. Taken it back to your local sorting office for you to pick up.
How do I track my order?
Every order has a tracking link - which when active, can be used to track where abouts your order is. This link can be found in your order dispatched email.