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FREE UK DELIVERY
You can qualify for FREE Standard delivery to the UK, when shopping with Absolute Rugby, if your order is £85 or over.
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DISPATCH CUT OFF
We aim to process and dispatch any orders placed before 15:00 Monday to Friday on the same working day!
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PROCESSING DAYS
Our standard processing and delivery days are Monday through Friday excluding public holidays. We do not process orders on the weekends.
Terms & Conditions
Our Shipping Methods
We work hard with the respected couriers across the world to provide our customers with; clear, quick, tracked shipping solutions. You can be secure in confidence that your order will be with you as soon as possible with clear tracking methods wherever you are.
- UK Standard Delivery: Estimated delivery time for this service is 2-4 working days. This service is a tracked service with Royal Mail.
- UK Express - Estimated delivery time for this service is 1-2 working days. This service is a tracked service with Royal Mail 24 Hour.
- UK DPD Express - Estimated delivery time for this service is 1 working day. You will receive a 1 hour delivery time slot on the day by email and text and have the ability to move the delivery as required.
- International - Estimated delivery times for this service is 3 – 12 business day, depending on the service you select and where you re on the world. The countries national carrier will take over final mile delivery.
IMPORT DUTIES & CUSTOMS CHARGES
Orders delivered from the UK to addresses outside of the UK may incur import duties and taxes. These costs are not included in prices displayed on Absolute Rugby. Any import duties and taxes are the responsibility of the customer and in some cases will need to be fully paid before delivery can be finalised depending on the importing country. Some deliveries may be delayed by the importing countries customs due to inspections. These are unfortunately out of the control of Absolute Rugby and our delivery partners.
Frequently Asked Questions
What countries do you ship to?
We currently ship to ALL Customers around the world, unless there is an unforeseen circumstance. EG. Russia, Ukraine etc. To enquire about shipping to a destination, please contact us.
My tracking link doesn't work?
In most occasions, your tracking link won't be working because it is not live yet. Tracking links only become live once they have been picked up by the courier and scanned into their care. So please wait up to 12hours from the moment you have received your order dispatched email before you try and use your tracking link.
How do I check my order or delivery status?
After you have placed your order with us, one of the notification emails you will receive from us is an order dispatched notification. In this, your tracking link will be in there and you can track where your order is.
If I missed the delivery of my package can I book a redelivery?
If you have missed your delivery, the courier who has tried to deliver your parcel will have done one of three things.
1. Left a note to say they have tried to deliver and give you instructions on what to do next.
2. Left your parcel in a safe place or with a neighbour.
3. Taken it back to your local sorting office for you to pick up.
How do I track my order?
Every order has a tracking link - which when active, can be used to track where abouts your order is. This link can be found in your order dispatched email.